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California Office of the Patient Advocate
"When Karen answers, we know for sure that we are talking with someone who will do everything possible to help us. She is that human contact everyone needs when there is a problem or when we just need to reach our doctors. She is a jewel." — H R
"I want to commend Dr. Gonzalez and Monica Picard, RN, for their competence and compassion. They have always responded quickly, listened carefully, and explained things clearly. They helped my late mother, and they continue to help me whenever I need assistance. Well done, team!" — Robin
"I want to compliment Dr. Daniel Berger for his expertise and personality. I always feel comfortable with him. He is a great physician." — C S
"A special thanks to Dr. Carin Craig. She is always a great listener and she always responds with additional helpful advice. Everything is always handled with professionalism and with great courtesy." — K M
"Last week I reluctantly went to the clinic to get my yearly mammogram. I was reluctant because of how difficult it has been the past few years because I am disabled and have to use a wheelchair. I am overweight and while I blame no one, there have been nurses that were unsympathetic to my immobility and went so far as to tell me that maybe I should tell my doctor I didn't want to get checkups anymore. Thankfully this visit God sent me an angel named Peggy! She greeted me with a smile and pushed my wheelchair into the exam room without a second thought. She conducted the entire exam with me sitting in my wheelchair no matter how difficult, going as far as removing the arms so I wouldn't have to try and stand. She took all the pictures she needed and was assertive but kind . Truthfully I was shocked that she was able to conduct the exam the way she did. It was the best experience I've ever had getting a mammogram. I would just like to thank Miss Peggy and recommend her for praise. May God bless her the way he blessed me with her help! Please see to it that the people in Radiology hear of her kindness and professionalism. " — Ann Munemo