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Important Things to Know About Your Urgent Care Visit

Here are a few important things that you should know about receiving your care at our Urgent Care Center.

  • Wait times may change and we will do our best to keep you informed of current wait times. Patients are seen by doctors based on the severity of their conditions and other factors that may affect wait times or result in patients being seen in a different order than they arrived.  If your wait time is estimated above 90 minutes, please feel free to provide a phone number that you may be reached at so that you may leave the building without losing your place.
  • Pediatric patients may seen by nearly all of our physicians, so the majority of our younger patients may be seen in the order that they arrived.
  • Infants less than 6 weeks of age cannot be seen at the Sansum Clinic Urgent Care department and should be taken to the nearest Emergency Room or their pediatrician's office.
  • Prescription refills. Urgent Care providers do not offer refills. Please contact your Primary Care provider if you need prescription refills.
  • Online personal health records. Urgent Care patients may activate their MyChart account to view information about their visit, review most of their test results, request an appointment, or send an email to their Primary Care physician.
  • Laboratory and other test results. Normal results will be mailed to patients as they become available. Out of range results will receive a phone call with follow-up information, from the Urgent Care office. Most test results are available online to patients who have activated their MyChart account.
  • CenCal Health patients who have not been assigned to Sansum Clinic need to see their CenCal-assigned provider for all additional follow-up care.
  • Billing. We accept payments, co-payments and deposits. Urgent Care cannot process your complete visit to provide an itemized bill at the time of service. If you have any questions about your bill, please contact Patient Accounts at (805) 681-1780.
  • Hours. Urgent Care is not available 24-hours, but is open on weekends and has extended weekday hours to meet the needs of our community.
  • After hours. Urgent Care doctors are not available after hours. For non-emergency matters please contact your Primary Care provider. If you have a medical emergency after hours, please call 911 or go to the nearest emergency room.