Star ratings are based on responses to survey questions that focus on a patient's likelihood to recommend the provider's office to family and friends as well as the provider's care, including whether the provider listened carefully, spent enough time with you, explained things in an easy-to-understand way, and seemed to know important information about your medical history. Press Ganey averages and converts all survey responses into a single star rating, with five stars being the highest.
"As a patient with a chronic illness, I have seen dozens of doctors over my lifetime. The general care that I recently received from NP Michelle Stewart in Internal Medicine was as good as any MD, and in some ways better. I was physically evaluated, and as I was explaining my issues, I felt I was being truly heard. Upon review through MyChart, her notes clearly reflect that she was listening intently. Her thoroughness allowed me to get cleared for the medication I need to stay healthy. This was a very positive experience for me, and I would not hesitate to recommend the care of an NP, especially that of Michelle Stewart’s caliber at Sansum Clinic."
Press Ganey emails or mails surveys to patients who received care at Sansum Clinic and Ridley-Tree Cancer Center. This process ensures that feedback comes directly from patients who have been treated by our providers.