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Gerri French, MS, RDN, CDCES

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How are star ratings for providers determined?
Star ratings are based on responses to survey questions that focus on a patient's likelihood to recommend the provider's office to family and friends as well as the provider's care, including whether the provider listened carefully, spent enough time with you, explained things in an easy-to-understand way, and seemed to know important information about your medical history. Press Ganey averages and converts all survey responses into a single star rating, with five stars being the highest.

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Photo of Gerri French, MS, RDN, CDCES

About

Professional Distinctions

  • Food & Nutrition Editor (2004-Present), Diabetes Health Magazine; Reader Reports Editor, Nutrition in Complementary Care Newsletter; Published a book on nutrition and breast cancer; Ms. French provided local nutritional and dietetic services for more than 20 years. She has worked for Ojai Valley Community Hospital in Santa Barbara County and Cottage Health Systems. She has provided nutrition education and culinary instruction at numerous Central Coast institutions including Cal Poly Extension, Santa Barbara County Education, and Santa Barbara City College Continuing Education. She is a frequent public speaker, presenting nutrition and wellness topics on television and radio. As a nutrition facts label analyzer, she also helps commercial food-making companies meet the U.S. Nutrition Facts Label requirements.

Community Involvement

Practicing since:

 1983 (37 years)

At Sansum Clinic since:

 2002 (18 years)

Training & Certification

Medical School/Graduate School

California Polytechnic University San Luis Obispo

Internships

  • Dietetics, Porterville State Hospital

Certifications

  • Registered Dietitian Nutritionist
  • Certified Diabetes Educator, National Certification Board for Diabetes Educators

Additional Information

Affiliations

  • Member, American Dietetic Association
  • Board of Directors, Channel Islands Association of Diabetes Educators
  • Member, Diabetes Care & Education Dietetic Practice Group
  • American Dietetic Association; Member
  • Nutrition in Complementary Care Dietetic Practice

About Ratings

How are star ratings for providers determined?
Star ratings are based on responses to survey questions that focus on a patient's likelihood to recommend the provider's office to family and friends as well as the provider's care, including whether the provider listened carefully, spent enough time with you, explained things in an easy-to-understand way, and seemed to know important information about your medical history. Press Ganey averages and converts all survey responses into a single star rating, with five stars being the highest.

Who receives a Press Ganey survey?
Press Ganey emails or mails surveys to patients who received care at UC San Diego Health. This process ensures that feedback comes directly from patients who have been treated by our providers.

Are all comments posted?
We post both positive and negative comments from patient surveys. We do screen the comments to eliminate private patient information, foul language and irrelevant information.

How are my ratings and comments shared?
The survey is voluntary and confidential. Comments displayed on our website are anonymous. No patient names or contact information will be displayed.

Why doesn't my provider have a star rating?
Star ratings are displayed on a provider's profile only after Press Ganey receives a minimum of 30 survey responses within the past 12 months. This provides balance and ensures that the data is statistically valid.

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