The Occupational Medicine Representative performs a varied number of tasks with minimal to no supervision in the front and back office in support of patient check-in (insurance verification, authorizations, registration, prepare chart/exam packages) and checkout (update computer record and distribution of paperwork); answer phones, schedule appointments, transfer calls; assist Work Comp Specialist with status and referral calls, obtain updated file information; and perform HIS duties as required by above tasks. This position supports the Clinic Mission Statement.
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES: (This list may not include all of the duties assigned.)
1. Prepare schedules for the clinical staff each day; prepare charts and paperwork for patient visits; answer phones, make appointments, make appointment reminder calls; check patients in/out, collect cash payments; obtain or update employer workers’ compensation insurance information, make and take authorization calls for workers compensation visits, including returning P&S patients; take status calls; No Show letters, process exam reviews, open/distribute mail and process mail returns; collect charge sheets, research missing charges, assist with sending out bills; interpret with Spanish speaking patients if bi-lingual (Spanish/English).
2. Participate in department quality improvement activities, safety programs, infection control and hazardous materials programs and activities. All clinic positions require discretion and a high degree of confidentiality.
40 Hours Per Week
QUALIFICATIONS: Requires the ability to accurately and timely perform all essential functions of the job. The requirements listed below are representative of the skill and or ability required by those employed in similar capacities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to speak, read, comprehend (and be comprehended) in English. Bi-lingual w/Spanish and willingness to become interpreter for patients is helpful.
EDUCATION/EXPERIENCE: High school diploma with minimum of two years college or equivalent work experience and one year direct experience; must have basic accounting knowledge and math skills or cash drawer experience; must be computer literate with windows operating systems; 10-key proficiency is helpful; must type minimum of 45 wpm; must be conversant with standard office equipment including phones, computers, fax and standard filing systems.