Sansum Clinic
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Frequently Asked Questions

I have health insurance, so why did I get a bill?

Sansum Clinic sends out bills after your insurance company has processed the bill and made payment to us. The amount you owe represents your balance after the insurance portion has been paid.
The amount can be deductible, copays, or co-insurance. It may also be the amount that your insurance company has determined to be non-covered, not medically necessary, or cosmetic.
If you have an amount owed that you feel is in excess of what you should owe, first compare it to your insurance EOB. If the amounts are the same, contact your insurance company for an explanation as to why you owe that amount.
If your EOB shows you owe less, please contact the Sansum Clinic billing office for an explanation.

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