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California Office of the Patient Advocate
“I was fortunate enough to have Anna as my nurse. From the time I was brought back to the procedure room until I left the department, Anna was my nurse. She made a somewhat uncomfortable experience very fabulous and comfortable. She began by listening to me that IV's were difficult for me, and spend time putting in the IV. She talked with me about what to expect. She laughed with me when I joked. When it was time to have the doctor begin the procedure, Anna stayed with me as I had requested. My entire experience was pleasant and easy. Sansum Clinic is fortunate to have such a competent and caring nurse at their clinic. Thank you!”
“I’ve had a lot of broken bones in recent years and Dr. Scheib and his wonderful staff make sure that I get seen by all the right specialists and are always there if I need anything or have any questions. He has become much more than just a doctor to me – when my husband passed away six months ago, Dr. Scheib was there for me and would call to make sure I was doing okay. In this day and age, this type of personal patient care is very rare and I definitely realize how blessed I am to have a wonderful doctor like Dr. Scheib as my physician!”
“After several disappointing attempts to see a neurologist in my local area, we decided to call Sansum Clinic. Right away they got me an appointment and started all the necessary tests. Because we are from out of town, a four hour drive one way, I was seen and had a couple of tests done the same day! Here I had waited months to get this done by a doctor just down my street. Wonderful doctors and very pleasant staff.”
“Last week I reluctantly went to the clinic to get my yearly mammogram. I was reluctant because of how difficult it has been the past few years because I am disabled and have to use a wheelchair. I am overweight and while I blame no one, there have been nurses that were unsympathetic to my immobility and went so far as to tell me that maybe I should tell my doctor I didn't want to get checkups anymore. Thankfully this visit God sent me an angel named Peggy! She greeted me with a smile and pushed my wheelchair into the exam room without a second thought. She conducted the entire exam with me sitting in my wheelchair no matter how difficult, going as far as removing the arms so I wouldn't have to try and stand. She took all the pictures she needed and was assertive but kind . Truthfully I was shocked that she was able to conduct the exam the way she did. It was the best experience I've ever had getting a mammogram. I would just like to thank Miss Peggy and recommend her for praise. May God bless her the way he blessed me with her help! Please see to it that the people in Radiology hear of her kindness and professionalism. ”
“The staff was excellent. They made sure that I was informed about my procedure. Additionally, they made sure I was comfortable throughout my procedure. I would definitely recommend them to others!”