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Patient Rights & Responsibilities

Sansum Clinic has adopted these Patient's Rights, Responsibilities & Organizational Ethics

View or download Patient's Rights, Responsibilities & Organizational Ethics [PDF; 104 KB] in English y Español.

Patient's Rights, Responsibilities & Organizational Ethics

Patient Rights

This facility and medical staff have adopted the following list of patient’s rights. This list shall include but not be limited to the patient’s rights to:

  • Exercise these rights without regard to gender or culture, economic, educational, or religious background or the source of payment for his/her care.
  • Considerate and respectful care including the appropriate assessment and management of pain.
  • Knowledge of the name of the physician who has primary responsibility for coordinating his/her care and the names and professional relationships of other physicians and non-physicians who will see him/her.
  • Receive information from his/her physician about his/her illness; his/her course of treatment and his/her prospects for recovery in terms that he/she can understand.
  • Receive as much information about any proposed treatment or procedure as he/she may need in order to give informed consent or to refuse this course of treatment. Except in emergencies, the information shall include a description of the procedure or treatment, the medically significant risks involved in the treatment, alternate course of treatment or no-treatment and the risks involved in each, and know the name of the person who will carry out the procedure or treatment. 
  • Participate actively in decisions regarding his/her medical care. To the extent permitted by law, this includes the right to refuse treatment.
  • Full consideration of privacy concerning his/her medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted discretely. The patient has the right to be advised as to the reason for the presence of any individual.
  • Confidential treatment of all communications and records pertaining to his/her care. His/her written permission shall be obtained before his/her medical records can be made available to anyone not directly concerned with his/her care.
  • Responses to any reasonable requests he/she may make for service.
  • Leave the facility even against the advice of his/her physician.
  • Continuity of care and to know in advance the time and location of appointment as well as the physician providing the care.
  • Be advised if his/her physician proposes to engage in or perform human experimentation affecting his/her care or treatment. The patient has the right to refuse to participate in such research projects.
  • Examine and receive an explanation of his/her bill regardless of source of payment.
  • Receive information about the Clinic, its services, and its providers, and about patient rights and responsibilities, as well as about the Clinic's compliance programs with respect to state law and federal regulations.
  • Voice recommendations, complaints or appeals about Sansum Clinic, the care it provides, or its Patient Rights and Responsibility policy to Sansum’s Quality Management Department and/or his/her health plan.
  • Have all patient’s rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.
  • Contact the Institute for Medical Quality (IMQ) for any unresolved patient quality of care or safety concerns by either calling (415) 882-5173 or writing IMQ-Ambulatory Program Manager, 221 Main Street, Suite #210, San Francisco, CA 94105.

A list of these patient’s rights shall be posted both in Spanish and English within the facility so that such rights may be read by the patients.

All personnel shall observe these patient’s rights.

Patient Responsibilities

  • The care a patient receives depends partially on the patient himself/herself. Therefore, in addition to these rights, a patient has certain responsibilities as well. These responsibilities should be presented to the patient in the spirit of mutual trust and respect.
  • The patient is responsible for making it known whether he/she clearly comprehends the course of his/her medical treatment and what is expected of him/her.
  • The patient is responsible for supplying information that the Clinic and its providers need in order to provide care.
  • The patient is responsible for following the treatment plan established by his/her physician, including the instructions of nurses and other health professionals as they carry out the physician’s orders.
  • The patient is responsible for keeping appointments and for notifying the facility or physician when he/she is unable to do so.
  • The patient is responsible for his/her actions should he/she refuse treatment or not follow his/her physician’s orders.
  • The patient is responsible for assuring that the financial obligations of his/her care are fulfilled as promptly as possible.
  • The patient is responsible for following facility policies and procedures.
  • The patient is responsible for being considerate of the rights of other patients and facility personnel.

Organizational Ethics

Sansum Clinic operates under a Code of Conduct. The purpose of this Code of Conduct is to ensure that all members of Sansum Clinic are committed to conducting their activities in accordance with the highest levels of business ethics and in compliance with all applicable state and federal laws and regulations.


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