Dr. Golgert has become more than just my doctor – he’s my partner and my advocate
Margaret Quimby was referred to Dr. Golgert and Sansum Clinic in April of 2010 by her surgeon after undergoing kidney dialysis treatments at a different facility for 16 months. Margaret is a former registered nurse who says “I know good care when I see it” and was never comfortable with the care she received at the previous facility, sometimes even scared to go in for her appointments. Knowing that kidney dialysis might affect her memory, she started to keep a journal of her treatments, chronicling every appointment.
From the very beginning, she noticed problems with her care: “The facility had a one-size-fits-all patient care model. Considering the vulnerability of my condition, it terrified me and my family that we were entrusting my health into the hands of people who treated me as a number, not as an individual.” When Margaret addressed the problems with the staff at the facility, she was met with indifference and lack of concern. The breaking point came when, after one of her dialysis treatments, Margaret was so traumatized and scared that she lost her speech for an hour and a half. At that time Margaret met with her surgeon, who immediately had her transferred to another treatment facility, which brought her to Sansum Clinic and under the care of Dr. Golgert.
“The minute I stepped into the doors of Sansum Clinic, I felt the warmth that I never once felt at the other place,” says Margaret about her first visit with Dr. Golgert and his staff. “Dr. Golgert has become more than just my doctor – he’s my partner and my advocate!” Margaret credits Dr. Golgert and his team with making her feel safe and confident: “Although dialysis is still taking away my memory cells, I don’t keep a journal anymore, I don’t need to – I trust them implicitly!” In addition to tailoring Margaret’s care to her specific needs, Dr. Golgert makes it a point to visit her every Tuesday during her dialysis treatment to monitor her progress and to attend to any issues. “Dr. Golgert always carries a notepad with him – he takes notes when we talk and if there’s anything I need, he addresses it immediately!”
Margaret has also become a trailblazer of sorts – since transferring to Sansum Clinic, five other kidney dialysis patients who she befriended at the previous facility followed in her footsteps and “are all thrilled – life is much better for all of us, despite the challenges that our condition presents.”